Payment

We are happy to accept Credit Card, Etransfer and Paypal. In the case of Quebec there is no Credit card option and you will need to call us to finish credit card payment over the phone.

Refund Policy:

Your satisfaction is our utmost concern. We will happily refund your purchase price within 30 days of purchase. All returns require an RMA# (no exceptions) Once an RMA is issued and item is returned and received back with that RMA we will process a refund. Certain restrictions apply. Any item that has hygenic concerns or custom engraving a 10% restocking fee will apply. In the case of DVD's or digital media that contains licensing that are opened there will be a 10% restocking charge. All Dakota crates automatically incur restock charge upon return. Refunds will be applied to payment method ued at time of purchase, please do not ask for funds to go elsewhere. Shipping fees paid will not be reimbursed.

Shipping

We offer a multitude of shipping options and all are available at checkout. Our free shipping method uses Canada Post Parcel as default level of service. In most cases we are pleased to offer our customers an upgraded level of shipping in the form of a courier at no extra charge. Please always try and use a physical shipping address and not a PO box when possible, this will ensure we can upgrade you. If you must yuse a PO box then Canada Post will be the method of shipping. We offfer free shipping on all orders of $200 (pre tax) or higher, certain exceptions apply ie. oversized or special order items. You will be informed after checkout and typically will also be listed on the product page.

Cannot find tracking Info

While we try our best to ship same day or next day there are instances where it may take longer. We will inform you if any delay and present your options to you. It is also important to check you SPAM regularly as sometimes our tracking emails end up in there.

Do you have a storefront?

Unfortunately not. We are an online shop with great prices and free shipping on many items. Please contact us if you need to pickup large items or dog food.